At Tinibin, we want you to be happy with every little thing you receive from us. We carefully pack and check our products before sending them out, but we understand that sometimes a product may arrive damaged, defective, incorrect, or different from what you expected.
This Refund & Return Policy explains when returns, exchanges, and refunds are accepted and how you can request one.
1. Our Return Promise
If you receive a product that is **damaged, defective, incorrect, or materially different from its description**, please contact us as soon as possible.
We will review the issue and, where applicable, offer an appropriate remedy such as:
* Replacement of the product
* Exchange for another available product
* Repair, where applicable
* Refund of the purchase price
* Another appropriate resolution required by applicable law
Nothing in this policy is intended to limit any mandatory consumer rights that apply to your purchase.
2. Change-of-Mind Returns
For products that are not defective or incorrect, Tinibin may accept returns subject to the conditions below.
**Return window:** [Insert number of days, e.g. 7 days] from the date the order is delivered.
To qualify for a change-of-mind return:
* The product must be unused.
* The product must be in its original condition.
* The original packaging should be intact.
* All accessories, tags, inserts, and promotional items should be included.
* The product must not show signs of use, damage, washing, alteration, or handling beyond what is reasonably required to inspect it.
Tinibin reserves the right to refuse a return if the product does not meet these conditions, subject to applicable consumer law.
3. Damaged Products
We pack every order with care, but products can occasionally be damaged during transportation.
If your order arrives damaged:
1. Please take clear photographs of the damaged product.
2. Take photographs of the outer packaging and shipping label.
3. Contact us within **[24/48 hours]** of delivery.
4. Include your order number and photographs when contacting us.
We may ask for additional information or photographs to help us assess the issue.
If the damage is confirmed, we will provide an appropriate solution, which may include replacement or refund.
4. Defective Products
If a product has a manufacturing defect or does not function as reasonably expected, please contact us as soon as possible.
Please provide:
* Order number
* Product name
* Description of the problem
* Photographs or videos showing the defect, where useful
After reviewing the issue, Tinibin may offer a replacement, exchange, repair, refund, or another appropriate remedy depending on the nature of the product and applicable law.
5. Wrong Product Received
We carefully check orders before dispatch, but mistakes can occasionally happen.
If you receive a product that you did not order, please contact us immediately.
Please provide:
* Your order number
* A photograph of the product received
* A photograph of the shipping label
If the mistake is confirmed, we will arrange an appropriate resolution.
Where the incorrect product was sent due to an error on our side, Tinibin will bear the reasonable return or replacement costs, subject to applicable law.
6. Missing Items
If something is missing from your order, please contact us as soon as possible.
Provide:
* Order number
* Name of the missing product
* Photograph of the package and its contents, if available
We will investigate the issue and, if the item was missing due to an error in fulfillment, arrange an appropriate solution.
7. Products That May Not Be Eligible for Change-of-Mind Returns
For hygiene, safety, customization, or product-specific reasons, certain products may not be eligible for change-of-mind returns.
These may include:
* Personalized or customized products
* Products made specifically according to customer instructions
* Products that have been opened or used where hygiene considerations apply
* Products damaged after delivery due to customer handling
* Products with missing parts or packaging caused by customer use
* Digital products, if applicable
* Products clearly identified on the product page as non-returnable
However, these exclusions do **not** remove any rights you may have under applicable consumer protection law, including rights relating to defective or incorrectly supplied goods.
8. How to Request a Return
To request a return, please contact us at:
Email: support@tinibin.com
Please include:
Subject: Return Request – [Order Number]
And provide:
* Full name
* Order number
* Product name
* Reason for the return
* Photographs or videos, where relevant
* Your preferred resolution, where applicable
Please do not send products back before receiving return instructions from Tinibin.
9. Return Approval
Once we receive your request, our team will review the information provided.
If the return is approved, we will provide you with the return instructions.
Approval of a return request does not automatically mean that every return will qualify for a refund. The product must meet the applicable return conditions unless the return relates to a defective, damaged, incorrect, or otherwise legally protected consumer claim.
10. Return Shipping Costs
If the problem is our responsibility
If you received:
* A damaged product
* A defective product
* The wrong product
* A product that materially differs from its description
Tinibin will arrange an appropriate remedy and, where applicable, cover reasonable return shipping costs.
Change-of-mind returns
For returns made simply because you changed your mind, return shipping costs may be the customer’s responsibility unless otherwise stated on the product page or required by applicable law.
11. Refunds
Once your return is received and approved, we will process the applicable refund.
Refunds may include the eligible amount paid for the returned product.
Depending on the reason for the return and applicable law, original shipping charges may or may not be refundable.
For defective, damaged, incorrect, or otherwise legally protected returns, Tinibin will provide the remedy required by applicable law.
12. Refund Processing Time
Once a refund is approved, the processing time may depend on the payment method and payment provider.
Although Tinibin will initiate the refund promptly, the time taken for the amount to appear in your account may vary depending on your bank, card issuer, or payment provider.
Where applicable law requires a specific refund timeframe, Tinibin will comply with that requirement.
13. Exchanges
If you would like to exchange a product, please contact us before returning it.
Exchanges depend on:
* Product availability
* Condition of the returned product
* Reason for exchange
* Applicable return conditions
If the requested replacement is unavailable, Tinibin may offer another appropriate solution.
14. Sale & Promotional Items
Products purchased during sales or promotional campaigns may be subject to specific return conditions clearly stated at the time of purchase.
Any such conditions will not override mandatory consumer rights applicable to defective, damaged, incorrect, or otherwise legally protected purchases.
15. Gift Orders
If an item was purchased as a gift and qualifies for a return, please contact us with the relevant order information.
Refunds may generally be issued to the original payment method used for the purchase, subject to the applicable refund rules.
16. Product Inspection
Tinibin may inspect returned products before approving a change-of-mind return or exchange.
This may include checking:
* Product condition
* Packaging
* Accessories
* Signs of use
* Missing components
* Damage
This inspection does not affect your statutory consumer rights.
17. Orders That Have Not Yet Been Shipped
If you wish to cancel an order before it has been dispatched, please contact us as quickly as possible.
We will try to accommodate cancellation requests before dispatch.
Once an order has been dispatched, cancellation may no longer be possible and the request may instead be handled under our return policy, subject to applicable law.
18. Orders That Have Already Been Delivered
Once an order has been delivered, any return request must follow the applicable return procedure and timeframe stated in this policy.
We recommend checking your package and products soon after delivery.
If there is any issue, please contact us promptly so we can help resolve it.
19. Incorrect Customer Information
Customers are responsible for providing accurate:
* Name
* Phone number
* Email address
* Shipping address
Tinibin may not be responsible for additional delivery charges, delays, or losses caused by incorrect or incomplete information supplied by the customer, except where applicable law provides otherwise.
20. Refused or Undeliverable Orders
If an order is returned to Tinibin because:
* The customer provided an incorrect address
* The customer refused delivery
* The customer was unavailable to receive the order
* The customer failed to provide required delivery information
we may contact the customer to arrange the next steps.
Additional delivery or return charges may apply where permitted by law.
21. Fraudulent or Abusive Return Requests
Tinibin reserves the right to investigate unusual or repeated return activity.
We may take appropriate action where there is reasonable evidence of:
* Fraud
* Product substitution
* Intentional damage
* False claims
* Repeated abusive returns
* Misuse of the return process
Any action taken will remain subject to applicable consumer protection laws.
22. Consumer Rights
This policy is not intended to take away any rights provided to consumers under applicable law.
For customers purchasing from Tinibin in the UAE, applicable UAE consumer protection laws provide protections relating to product quality, defective goods, accurate information, and appropriate remedies. UAE e-commerce businesses are also subject to consumer-protection requirements.
For customers purchasing from India, applicable consumer and e-commerce rules may provide rights relating to defective, wrong, spurious, or otherwise non-conforming products and refunds.
Where a mandatory legal right conflicts with this policy, the applicable law will prevail.
23. Changes to This Policy
Tinibin may update this Refund & Return Policy from time to time to reflect changes in our products, business practices, or applicable laws.
The latest version will always be available on our website.
The **”Last Updated”** date at the top of this page indicates when the policy was most recently revised.
24. Contact Us
If you have any questions about returns, exchanges, or refunds, please contact us.
**Tinibin**
**Website:** [www.tinibin.com](http://www.tinibin.com)
Email :support@tinibin.com
We are always happy to help make your Tinibin experience as smooth as possible. 💗