Question 1

How long will my order take to arrive?

Accepted Answer

Orders within the UAE are typically delivered in 2-4 business days, and orders within India in 4-7 business days after dispatch. You will receive a tracking link by email once your kawaii goodies are on their way.

Question 2

How much is shipping?

Accepted Answer

Shipping is calculated at checkout based on your location and order weight. We ship across the UAE (priced in AED) and India (priced in INR). Keep an eye out for free-shipping promotions on larger orders!

Question 3

Can I change or cancel my order?

Accepted Answer

If your order has not shipped yet, we will happily change or cancel it. Just email us as soon as possible with your order number and we will sort it out. Once an order is dispatched it can no longer be cancelled, but you can use our return policy.

Question 4

Do you have a discount code for first orders?

Accepted Answer

Yes! Use code TINIBIN5 at checkout to enjoy a little welcome treat on your order. One use per customer.

Question 5

What is your return policy?

Accepted Answer

We offer a 7-day return policy. If you are not happy with your purchase, you can request a return within 7 days of receiving it, as long as the item is unused and in its original packaging.

Question 6

How do I start a return or exchange?

Accepted Answer

Email us with your order number and the item you would like to return or exchange, and we will guide you through the steps. Once we receive and inspect the returned item, we will process your refund or send out the exchange.

Question 7

When will I get my refund?

Accepted Answer

Approved refunds are processed within 5-7 business days to your original payment method after we receive the returned item. Your bank may take a little extra time to reflect it.

Question 8

What if my item arrives damaged?

Accepted Answer

We are so sorry! Please email us within 48 hours of delivery with a photo of the damaged item and your order number, and we will arrange a replacement or refund right away.

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