At Tinibin, we understand that sometimes plans change. If you need to cancel an order, please contact us as soon as possible.
This Cancellation Policy explains when an order can be cancelled and what happens after cancellation.
1. Cancelling an Order
You may request cancellation of your Tinibin order **before it has been dispatched**.
To request a cancellation, please contact us as soon as possible after placing your order.
Cancellation requests can be sent to:
Email:support@tinibin.com
Please include:
* Your full name
* Order number
* Phone number or email used for the order
* Reason for cancellation, if applicable
2. Orders That Have Not Yet Been Dispatched
If your order has not yet been shipped, we will make reasonable efforts to cancel it upon your request.
Once cancellation is confirmed, any eligible refund will be processed to the original payment method.
The time taken for the refund to appear in your account may depend on your bank, card issuer, or payment provider.
3. Orders That Have Already Been Dispatched
Once an order has been handed over to the courier, it may no longer be possible to cancel the order.
If you no longer want the order after dispatch, you may need to receive the package and request a return in accordance with our **Refund & Return Policy**.
Where applicable law provides a cancellation or withdrawal right, Tinibin will comply with that requirement.
4. Cancellation After Delivery
Once an order has been delivered, cancellation is no longer applicable.
If you wish to return the product after delivery, please refer to our Refund & Return Policy.
5. Cancellation by Tinibin
Tinibin reserves the right to cancel an order in certain circumstances, including:
* Product becoming unexpectedly unavailable
* Incorrect product pricing caused by a technical or listing error
* Incorrect product information
* Suspected fraudulent or unauthorized activity
* Payment failure
* Inability to verify required order information
* Delivery restrictions
* Other circumstances beyond our reasonable control
If Tinibin cancels a paid order, we will provide an applicable refund in accordance with the payment method and applicable law.
6. Product Availability
Although we try to keep our website inventory accurate, occasionally a product may become unavailable after an order has been placed.
If this happens, we may contact you to:
* Offer a suitable alternative
* Adjust the order
* Cancel the unavailable item
* Provide an applicable refund
7. Incorrect Pricing
We make every effort to ensure that prices displayed on our website are accurate.
However, technical errors or human mistakes may occasionally result in an incorrect price.
If an order has been placed at an incorrect price, Tinibin may contact you before dispatch to explain the issue.
Depending on the circumstances and applicable law, you may be offered the option to:
* Proceed with the order at the correct price, or
* Cancel the affected order and receive an applicable refund.
8. Refund After Cancellation
If your cancellation request is accepted, Tinibin will initiate the applicable refund.
Refund processing times can vary depending on your payment provider or financial institution.
Tinibin is not responsible for delays caused by banks, card issuers, payment gateways, or other third-party financial institutions.
Where applicable law specifies a refund timeframe, Tinibin will comply with that requirement.
9. Shipping Charges
If an order is successfully cancelled before dispatch, applicable shipping charges associated with the cancelled order will be handled according to the reason for cancellation and applicable law.
For orders cancelled after dispatch, shipping and return costs may be treated under the Refund & Return Policy.
10. Refused Deliveries
Simply refusing to accept a delivered or dispatched order does not automatically constitute a cancellation.
If you no longer want an order, please contact Tinibin so we can advise you on the appropriate cancellation or return procedure.
Additional delivery or return charges may apply where permitted by law.
11. Customized or Personalized Orders
If Tinibin offers personalized or customized products, cancellation may not be possible once production or customization has started.
However, this does not affect any mandatory rights you may have if the product is defective, incorrectly supplied, or otherwise protected under applicable consumer law.
12. Promotional & Sale Orders
Orders placed during special promotions or sales may be subject to specific cancellation conditions displayed during the promotion.
Such conditions will not override mandatory consumer rights.
13. Cancellation Due to Fraud or Suspicious Activity
For security reasons, Tinibin may cancel orders where there is reasonable evidence of:
* Payment fraud
* Unauthorized payment activity
* Multiple suspicious orders
* Incorrect or unverifiable customer information
* Abuse of promotional offers
Where a legitimate payment has already been received, any applicable refund will be processed in accordance with applicable law.
14. How to Check Your Cancellation Status
If you have submitted a cancellation request, please contact our customer support team if you need confirmation.
Cancellation is considered successful only after Tinibin confirms it.
Submitting a cancellation request does not automatically mean that the order has been cancelled.
15. Consumer Rights
This Cancellation Policy is not intended to limit any cancellation, withdrawal, refund, or other consumer rights provided by applicable law.
Where applicable UAE or Indian consumer protection laws provide rights that are more favorable to the customer than this policy, those legal rights will apply.
16. Changes to This Policy
Tinibin may update this Cancellation Policy from time to time to reflect changes in our business practices, products, services, or applicable laws.
The latest version will always be available on our website.
The **”Last Updated”** date at the top of this page indicates when the policy was last revised.
17. Contact Information
For cancellation requests or questions, please contact us:
Tinibin
Website:[www.tinibin.com](http://www.tinibin.com)
Email: support@tinibin.com
Please include your **order number** whenever contacting us about an order so that we can assist you more quickly.
**Important:** A cancellation request should be made as early as possible, preferably before the order is dispatched.